Tuesday, 15 March 2011
Specifically, the people who design Schuh's shoe return policy. Every few years I can't resist a pair of new shoes, because I like to look pretty. Three people in Schuh, and two pamphlets with my shoes, said that they have a brilliant returns policy: if I return them within a year, unused, they'll refund or exchange them. Do some people really take shoes home, dither over whether to put them on for a year and then return them unused? It seems unlikely.