stupid virgin

I am, misery, going through a telecoms-provider upheaval to go along with the almost certain television replacement (it worked perfectly again for a while, but the picture's leftward drift has returned), which is the last thing I need, what with having to remember in which of the new kitchen cupboards I now keep the jam (answer = any one of three). It's shooting fish in a barrel, but the mealy-mouthed stuff on telecoms websites really is crappy. For instance, one line on the Virgin site reads:

What does unlimited broadband mean?
No download limits. Unlike some of our competitors, you get unlimited downloads as a basic right so you can load up on music, films ... whatever you're into

Elsewhere, however, there is the offer of Unlimited online storage, but instead of meaning unlimited, as it did earlier, this 'unlimited' means:

Enough for:
8,000 photos
4,000 music tracks
16 videos
1,600 documents

16 videos is the limit of what they can imagine any sane person being able to include in 'unlimited'.

Also, Virgin is a lot more expensive than Sky, and it costs, over the course of a year, something like a tenner a week MORE to get a bundled service which DOES NOT INCLUDE a phone line, and then you have to pay for a phone line. For some reason, they can't put a phone line in our house.